We use professional courier companies like FedEx, Spot on, Delhivery, and our In-house fleet depending on the accessibility of your location and the best-suited shipper for your location

For prakashreadymade.in orders, user: Track Order page after you received order complete email

First check your emails for prakashreadymade.in order information, as all shipment tracking details are usually sent on email or you can check your order status . In case your shipment is untrackable or late, you can report your concern via contact form . However usually shipment tracking details appear within 48hrs after getting the tracking details over mail.

1.     SELF-CANCELLATION WITHIN MINUTES?

Just log in to your prakashreadymade.in the account, explore your orders in processing status and use the [CANCEL REQUEST] button to request your order cancellation and its refund if it’s prepaid order. In the COD order, it will be canceled without any physical refund. Resolution within 24hrs.What cases allow refunds?

2.     ASK CUSTOMER CARE:

Just leave a message on the contact form with your order ID and cancellation reason for your orders in processing status only. Resolution within 24hrs.

• • Cancellation is allowed directly if the order is in processing status.

• • In case the order is in any other status, apart from processing, then its cancellation is not allowed because those orders are already on their way to the customer location Or they are specifically made for customer order.

• • Orders which are either In-transit or delayed are not eligible for cancellation until their shipped stock gets returned back to the warehouse.

• In case orders get returned back to the warehouse by delivery partners without reaching the customer, then that order is eligible for a full refund.

Ask customer care to raise your order refund request(internally) via the Contact form. use the relevant communication considering the available support times.

Here are more details applicable to refund requests:

– Your refund will be approved depending on the returned item condition or customer care investigation based on your problem photos and videos.

– As per the item condition, you will be either given 50% refund of item value or 100% refund of item value.

– Item value will be taken from your order Invoice irrespective of its current price on any sales channel.

– If your refund is approved, we will initiate a refund to your original source of payment), and for cod,prakashreadymade.in wallet refund will be given.

– We refund the amount within 7-10 calendar days from the refund approval date.

– Like any real-world transaction, a refund happens for item value, not the logistic charges. Even if order is done with free shipping promotional offer, logistics charges do apply for forward and reverse logistics. If the fault is in the product, then the company bears the logistics, or in rare cases, those charges are applied as deductions on the customer refund amount. If those deductions are not applied to your case, then it means they are given as a promotional offer to those orders.

There are 2 ways to return the product:

1. For Free Returns: Ask customer care via the Contact form for returns approval by sharing your concern with problem pictures if any. In response, support person will help you with free return order processing.

2. For Self-paid Free Returns: For approved customer return cases (by support person), where return facility is not serviceable by the company due to uncertain reasons, then customer arrange its own return logistics with the approvals of support person and their approved return costs will be reimbursed by the company after the return is received successfully as per return terms.

• You have 30 calendar days from the delivery date to return an item from the date you received it. To be eligible for a return, your item needs to have a valid receipt or proof of purchase.
• In order to get free return pickup, your return request need to be approved from customer support as per the details shared by you.
• After return request approval from customer care, depending on availability of reverse logistics at your pincode you will get free return pickup facility, else you may need to send back your item to our warehouse address (it will be shared by the customer care) for further processing of your replacement or refund.
• Return items should be sent in appropriate packaging to avoid in-transit damages.
• Return requests are usually approved in those cases, where the product either has making defects or its a direct fault from the company end.
• Uncertain reasons like shipment delays, not-comfortable product without any defects etc, are usually not approved for returns.
• Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund or replacement after inspecting the item.
• Item replacement or refund will be processed as per the results of received return inspection.

We have various options for your convenience such as:

1. Card payments from Mastercard, Visa, Rupay, Amex.
2. EMI payments from Hdfc, Axis, Kotak, Icici, and many more.
3. E-wallet payments from Paytm, Phonepe, AmazonPay, JioPay, OlaMoney etc.
4. PayLater Options from Icici paylater etc.
5. Net Banking from Hdfc, Axis, and many more banks.
6. UPI payments from Gpay, phonepe, Bhim etc.
7. Cash on Delivery via Cash only, no cards on delivery.

Firstly don’t worry, as all payments are done via secured payments. If any deduction happened and order is appearing as canceled, then it may due to unusual technical issues happen once in a year. In that case, just use Contact form to get help from prakashreadymade.in with 24hrs.

After order is received, you can ask for its cancellations from Orders page using Cancel Request button. In parallel you can place a new prepaid order. If you need any help with that, feel free to connect via Contact form